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What are the deadlines for cancelling my reservation?
If you cancel at least 48 hours before pick-up, there is no charge ( 3% of charge using PayPal )
Between 48 and 24 hours in advance, 30% of the price will be charged.
Cancellation less than 24 hours in advance, or a “no show”, will result in a charge of 100% of the price.
When is a service considered to be a “no show”?
We make a “no show” charge for a reservation when the clients fail to appear at the pick-up site after the agreed-to waiting times and without having contacted us .
At airports: 60 minutes after landing
At train stations: 30 minutes after the arrival of the train
At the port: 30 minutes after the agreed-to pick-up time
At the accommodations or address indicated by the client: 20 minutes after the agreed-to pick-up time.
Where are the pick-up sites for meeting the driver?
At airports:
Fiumicino – the established meeting point at the arrivals terminal
Ciampino: on the steps just outside the terminal (drivers are not allowed to wait for passengers inside)
At railway stations:
The Termini Station – in front of the pharmacy next to track 1
The Tiburtina Station: in the square in front of the main entrance
The Ostiense Station: in the parking area just outside the entrance to the station.
Hotels: we shall ask for you at the reception desk.
Apartments: – if the building has an intercom system, we shall ring for you; otherwise we shall wait for you outside the front door.
What are the travelling times with normal traffic conditions?
Rome – Fiumicino Airport /vv 50 mins.
Port of Civitavecchia – Fiumicino Airport /vv 60 mins.
Rome – Port of Civitavecchia /vv 90 mins.
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